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Privacy & Security
Your Personal Information
Grandview Screen USA is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.
Cookies and IP Numbers
Grandview Screen USA is firmly committed to customer privacy. We use your IP address simply to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes such as to personalize the site. If you set your browser to reject cookies you will still be able to use the Grandview Screen USA site; however, the site will not be able to recognize your cart, your account, or any personalization.
External Links
This site contains links to other Web sites. Grandview Screen USA is not responsible for the privacy practices or the content of such sites.
Address Information
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the sole benefit of Grandview Screen USA to send information to customers about orders, and about our company. This information is also used for billing and to contact you when necessary.
Security
This Web site takes every precaution to protect our users' information.
When you send sensitive information (such as your credit card number) to us via our order form that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URL's that start with https:// instead of http://.
If you have any questions about security at our Web site, send an email to info@grandviewscreenusa.com.
Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on.
Shipping Policy
Grandview Screen USA is happy to offer Free ground shipping on most of our products to residents of the 48 continental US states, residents of Alaska and Hawaii pay additional shipping costs.
We do not ship outside the US.
Please note that orders are processed, shipped and delivered on weekdays (Monday - Friday), and not on weekends or holidays. In stock items are usually shipped within 24 - 48 hours. In the event a item is back ordered or out of stock, a representative will contact you within 2 business days either by email or phone.
Return Policy
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs, and a 15% restocking fee. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
Product Arrives Damaged
Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us. If your order is shipping by Truck Freight, please note the important instructions below.
If Shipped via Truck Freight
- Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important.
- If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
- If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.
Refusing Delivery
Once an order has shipped, it cannot be cancelled. In addition any of the events below will be handled as returns and will fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
- You have tried to cancel an order but it has already shipped, so you refuse it upon delivery.
- You see the product at the time of delivery and decide it is no longer what you want, so you refuse delivery. This may be a result of any number of reasons that generally fall under "buyer remorse".
- The product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s), you decide you no longer want it and refuse delivery. As outlined above we work hard to rectify damage issues, in cases where a customer no longer wants the product we handle it as a standard return.
To Return a Product
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:
100% Satisfaction Guarantee
At Grandview Screen USA we firmly believe that we have some the best built, best performing and value packed screens in the industry. Because of this we are happy to offer our 100% Satisfaction Guarantee, try our screens for 7 days and if for any reason you are not completely satisfied return it us for a full refund of the purchase price less any seller paid shipping cost’s. NO QUESTIONS ASKED.
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